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AB-900: Fundamentals of Microsoft 365 Copilot & AI Agent Administration

This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. Introduces the core concepts, core services, and admin controls of Microsoft 365. From this foundation, it delves into how Copilot and agents can use AI to automate tasks, improve collaboration, and personalize the user experience across the Microsoft 365 ecosystem.

This official course corresponds to the content designed by Microsoft with the name AB-900T00: Introduction to Microsoft 365 and AI Administration.

 
  • Duration
    6h (Online)

Who is it for?

This course is intended for entry-level technical professionals and novice administrators who are looking for a basic understanding of Microsoft 365 and Microsoft 365 Copilot services. Students are introduced to the essential components, concepts, and skills they need to use and manage Microsoft 365, Copilot, and agents, without requiring prior hands-on experience.

 
  • Prerequisites:
  • Students should have basic functional experience with Microsoft 365 services.
  • You should have a solid understanding of general IT practices.

Objectives

This learning path introduces the Microsoft 365 experience by helping you set up core services, manage users and access securely, and protect your organization’s data using built-in tools and best practices.

Program

  • PART 1: INTRODUCTION TO MICROSOFT 365 ADMINISTRATION.
  • Module 1: Explore the security fundamentals of Microsoft 365
  • Introduction.
  • Analyze the Zero Trust security model.
  • Implement Zero Trust in Microsoft 365.
  • Explore threat protection and intelligence in Microsoft 365.
  • Explore threat protection and intelligence in Microsoft 365.
  • Manage access and permissions in Microsoft 365.
  • Explore identity and access management in Microsoft Entra.
  • Troubleshoot and monitor identity security.
  • Module 2: Get started with Microsoft 365 core services and admin controls.
  • Introduction.
  • Explore the Microsoft 365 ecosystem and the components of its core services.
  • Explore the Microsoft 365 admin center and key management tools.
  • Browse Microsoft Exchange, Teams, and SharePoint.
  • Establish the fundamentals of security, identity, and compliance.
  • Assign management roles using role-based access control (RBAC).
  • Module 3: Protect and manage Microsoft 365 data.
  • Introduction to Microsoft Purview and data governance.
  • Identify and respond to data risks with Microsoft Purview.
  • Examine compliance, data discovery with AI, and eDiscovery.
  • Explore oversharing and data access governance in SharePoint.
  • Explore data protection in Microsoft 365 Copilot.
  • PART 2: INTRODUCTION TO MICROSOFT 365 COPILOT AND AGENT MANAGEMENT.
  • Module 4: Explore Microsoft 365 Copilot and agents.
  • Get started with Microsoft 365 Copilot.
  • What are agents?
  • Compare Microsoft 365 Copilot and agents.
  • Compare Microsoft 365 Copilot licensing models.
  • Explore real-world use cases for Copilot and agents.
  • Module 5: Perform basic administrative tasks for Microsoft 365 Copilot.
  • Manage Copilot licenses and pay-as-you-go billing.
  • Monitor and adjust the use of Copilot in pay-as-you-go mode.
  • Monitor the use and adoption of Microsoft 365 Copilot.
  • Manage and govern Microsoft 365 Copilot prompts.
  • Module 6: Perform basic administrative tasks related to Microsoft 365 Copilot agents.
  • Create a Microsoft 365 Copilot Chat agent – Part 1.
  • Create a Microsoft 365 Copilot Chat agent – Part 2.
  • Create a SharePoint agent.
  • Test and edit your agents.
  • Manage user access and permissions for agents.
  • Examine agent approval and governance.
  • Monitor and manage the agent lifecycle.
Admission
Microcredentials
Bachelors Degree
Master Degree Programs
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