A. Project Process & Progress

• On-time milestone completion rate:
  Whether key phases (problem definition, data collection, analysis, recommendations, delivery) are completed on schedule. Percentage (%) of milestones met on time; target ≥ 90%
• Client contact frequency:
  Consistent engagement with the client/stakeholders. ≥ 2 structured meetings per month + documented minutes
• Data collection completeness:
  Adequacy and rigor of primary/secondary data. ≥ X interviews (e.g., 10–15), ≥ Y documents/reports analyzed; documented in data log
• Methodology Alignment:
  Use of appropriate consulting/research methods. Rubric score (1–5) for method choice, sampling, and bias control

B. Client Stakeholder Satisfaction (CSAT)

• Client satisfaction score: Client’s perception of the project’s usefulness and professionalism. Post-project survey, 1–5 scale; target ≥ 4.2/5
• Net Promoter Score (NPS): Likelihood the client would recommend the student/team. NPS survey; target ≥ +40
• Stakeholder Feedback Quality:
  Depth and specificity of feedback from interviews/surveys. Qualitative rubric (clarity, relevance, actionability) rated by supervisor

C. Quality of Deliverables

• Report Quality Score:
  Academic rigor + consulting clarity. Supervised rubric (problem framing, literature/theory use, methodology, analysis, recommendations, writing); target ≥ 80/100
• Presentation Quality Score:
  Clarity, structure, visuals, and executive communication. Rubric (storyline, visual design, Q&A performance); target ≥ 80/100
• Actionability of recommendations:
  Whether recommendations can be implemented. Client rating + supervisor rating on feasibility, cost/benefit clarity, implementation steps; target ≥ 4/5

D. Impact & Value

• Implementation rate:
  How many recommendations are adopted (short-term and 6–12 months later). Percentage (%) of key recommendations implemented; track at 3 months and 12 months post-project
• Client-Reported Impact:
  Measurable change for the client (cost, revenue, efficiency, policy, social impact). Client self-report + simple metrics (e.g., “10% reduction in X”, “new policy adopted”); qualitative case note
• Translation to academic output:
  Whether insights feed into the PhD thesis or publications. One thesis chapter or paper draft explicitly using consulting data/insights; supervisor sign-off

E. Student Competency Development

• Consulting Skills Rubric Score:
  Structured thinking, problem diagnosis, client communication, teamwork, and project management. 4- or 5-point rubric assessed by supervisor + peer review; target ≥ 4/5 on core skills
• Transferable Skills Growth:
  Improvement in communication, leadership, ethics, and cross-cultural work. Pre/post self-assessment + supervisor rating; target ≥ 1-point improvement on average
• Reflective Learning Quality Log:
  Depth of reflection on challenges, ethics, and learning. Rubric on reflection (insight, critical analysis, future application); target ≥ 80/100

F. Academic Governance and Compliance

• Ethic & Consent Compliance:
  IRB/ethics approval, data confidentiality, informed consent. Binary: 1 = fully compliant; 0 = non-compliant (must be 1)
• Supervision Meetings Completed:
  Regular guidance from a faculty supervisor. ≥ 6 supervised meetings over the project with minutes; target 100% completion
• Documentation Completeness:
  Project charter, data logs, meeting notes, final report, presentation. Checklist: all items must be submitted; target 100%

Grading Structure

• Process & progress: 15%
• Client & stakeholder satisfaction: 15%
• Deliverable quality (report + presentation): 30%
• Impact & value (implementation + client impact): 25%
• Competency development (skills + reflection): 10%
• Governance & compliance: 5% (must be 100% compliant to pass)