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This course provides participants with the necessary tools to improve their professional communication and develop a deeper understanding of the principles of effective communication. Throughout the program, verbal and nonverbal skills, the influence of the environment on communication, and the formulation of clear and precise messages will be explored. Through interactive content, case studies and practical exercises, participants will strengthen their ability to effectively transmit and receive information in various contexts.
In addition, the course provides key strategies that can be applied in work environments, customer service and interpersonal relationships, favoring professional growth and the development of advanced communication skills.
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Duration
50h (Online)
Objectives
By the end of this course, participants will understand the following concepts:
- Fundamental principles of communication and their impact in different contexts.
- Key skills for effective professional communication, including verbal and non-verbal expression, and active listening.
- Factors that influence communication, such as the audience, the environment, and the message.
- Ethical and legal aspects in the transmission of information.
- Appropriate use of the media in professional environments.
- Structuring effective messages and techniques to improve feedback and reception.
- Application of communication strategies in different scenarios such as employment, constructive criticism and customer service.
Program
- Unit 1: Basic Principles of Communication
- Lesson 1: Professional communication skills.
- Lesson 2: Verbal, nonverbal, and listening skills.
- Unit 2: Effective Communication
- Lesson 1: Hearing.
- Lesson 2: Environment.
- Lesson 3: Message.
- Lesson 4: Ethical and legal issues.
- Lesson 5: Media.
- Unit 3: Business Deliverables
- Lesson 1: Assemble the deliverables.
- Lesson 2: Applying design standards.
- Lesson 3: Visualize data.
- Unit 4: Delivering and Receiving Messages
- Lesson 1: Effective messages.
- Lesson 2: Verbal, nonverbal, and listening skills.
- Lesson 3: Reception.
- Lesson 3: Reception.
- Unit 5: Communication Scenarios
- Lesson 1: Employment.
- Lesson 2: Feedback and criticism.
- Lesson 3: Etiquette.
- Lesson 4: Customer service.
